Add.On.Auto Support Representative

Auto Support Representatives work with customers and vendors by phone to resolve software issues and assist with building and maintaining accessory catalogs.
Issues handled include resolving technical problems, answering product questions, training customers on products, and providing solutions to improve their business.
Analysts spend most of the day on the phone assisting customers and sales personnel, but other duties include researching and documenting customer issues, working in partnership with the sales organization, and working on special projects, including building product catalogs and reports for customers.
Initial training lasts about two months, including formal instruction and hands-on experience.
Bachelor's degree preferredBasic PC skills Excellent communication and problem solving skills High attention to detailDesire to work with customers over the phoneAbility to learn quickly and work well under pressure

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