Associate Service Technician - College Station, TX

Company Name:
Diebold, Inc.
## Job Description
As the Associate Service Technician for Diebold Inc you will be responsible for troubleshooting, reporting, scheduling, and performing all necessary repairs and preventive maintenance on Diebold equipment at customer sites. Equipment includes ATM's, alarm systems, CCTV, bank equipment, vaults, etc. Must be able to prioritize, comply with processes and quality checklists, and accurately report service data. Acts as the primary customer contact and must be able to foster good working relationships. Must be able to organize and inventory truck stock parts and tools.
Some essential functions of this position include:
Troubleshoot, report, and perform all necessary service with some direction
Contact customer with the estimated time of arrival
Escalate problems when appropriate
Reassign calls when appropriate
Accurately report service data
Participate as a member of Technician Team
Complete preventative maintenance inspections
Implement all field change orders
Organize and update technical documentation
Maintain effective communication with Business Team and technician team members
Develop working knowledge of all operating standards, practices, and procedures
Provide customer contact for all post-installation problems
## Job Requirements
Position requires a team-oriented individual with a strong electromechanical aptitude and skills. Minimum of 3 years of technical service experience
Must be computer literate
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment
Acceptance of exposure to the outside elements
Shift adaptability, including standby work on a rotational basis, and good customer relations skills are necessary
Excellent interpersonal and customer service skills
Diebold, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status.
Employee Type: Full-Time
Location: College Station, TX
Job Type: Entry Level
Experience: At least 3 year(s)
Date Posted: 12/12/2014

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